Someone calls your business at 4:47 on a Tuesday. What happens next?
For most small businesses the honest answer is: it rings out, they leave a message nobody hears, and they call the next place. This is the fix. It goes on the number you already have, and every call lands on the customer’s card in your Melloo CRM.
- $249 a monthNo setup fee, no contract, month to month.
- Tested firstWe build it, test it, then put it on your line.
- Answers in two rings24 hours a day, English or Spanish.
- CallerHi, there's water coming through my kitchen ceiling. Can somebody come out tonight?
- ReceptionistI'm sorry, that sounds stressful. I'm the assistant for the repair team. What's the address?
- CallerIt's on Garfield, just south of Main, in Alhambra.
- ReceptionistThank you. Is the water still coming through right now?
- CallerYes, it's dripping pretty fast.
- ReceptionistI'm marking this as an emergency and connecting you to the on-call technician now. They'll have your address and what's happening on screen.
- CallerOkay. Thank you.
- ReceptionistYou're welcome. Stay on the line while I connect you.
- SystemFlagged emergency · On-call phone rung · Logged to the CRM card
Four ways a call dies before it reaches you
None of these look like a problem on the day. All of them cost you the job.
- 01The voicemail box is fullForty messages, and the fortieth caller gave up. Nothing tells you the box filled — you find out when the work goes to somebody else.
- 02You are in the bay, on the line or under a sinkThe person who can answer the question is the person who is not near a phone. That is not a discipline problem. It is the shape of the business.
- 03Your office is out sickOne person, one unplanned absence, and a day of inbound calls goes to the competitor with a receptionist.
- 04It is after fiveCustomers do not call between nine and five. They call when the problem is in front of them.
What it does, in detail
Written out so you can hold us to it.
- 01Answers, every timeTwo rings. No queue, no hold music, no “your call is important.” Twenty-four hours, seven days, including holidays.
- 02Qualifies the callerThe details you need before you call back. Your questions, in your order, in a consistent script.
- 03Reads your rulesService area, job types, minimum size, and the calendar windows you will take. Outside those boundaries it takes a message instead of guessing.
- 04Books the install, the event or the visitInto your calendar, with the caller’s details attached and a confirmation text to the caller.
- 05Transfers the emergenciesGas, flood, lockout, no heat, no power, an active leak. Straight to your mobile with the address and the situation on screen.
- 06Works in English and SpanishThe same receptionist, no transfer, no translator. Rosemead, Monterey Park, Alhambra, El Monte — that is not a bonus feature, it is the market.
- 07Writes it downName, number, address, what they asked for, what it said back, and where it went. Every call, transcribed, on the customer’s card in your CRM.
What it will not do
Worth reading before you book, because this is where most “AI receptionist” pitches stop telling you things.
- It will not invent a price. It quotes only the numbers you have approved in writing, and anything else becomes a message to you.
- It will not pretend to be a person. If someone asks whether they are speaking to a human, it says it is your assistant.
- It will not replace your office manager. It catches what they cannot: after hours, while they are on another line, and on the day they are out sick.
- It will not sell for you. It books the job; you do the work. That part is still the job.
- It will not fix a business that gets three calls a month. If the numbers do not work for you, we will say so on the first call.
Call recordings and transcripts belong to you. They live in your CRM, we do not sell them, and when you leave you take them with you.
How it goes in
What you actually do: one 30-minute call, and one approval.
- Step 1We listen to your phone
You send us your number, your calendar and anything your office says on autopilot. If you have call logs, we read them. We write the script from what your callers actually say, not from a template.
- Step 2We build it and then try to break it
Voice, transfer rules, calendar, CRM. We call it ourselves as a confused prospect, an upset customer and a Spanish-speaking caller until it stops getting things wrong. You hear it before anyone else does.
- Step 3It goes live on the number you have
No new number, no new hardware, nothing for your customers to learn. In the first weeks we read the transcripts with you and tune what it gets wrong.
What we need from you
- Access to forward your existing number to us (or a new number if you would rather test it first)
- Read access to the calendar you want bookings to land in
- The list of job types and service areas you will and will not take
- The emergency rules — what must reach you instantly, and at what hour it stops being an emergency
- Thirty minutes on a call to approve the script
Once the phone is handled
Two things usually come next. Both are optional, and both are priced on the pricing page.
- 01Review engine — $199/monthThe review request goes out by text after the job closes, not in a bucket three months later. Every review gets a reply, and the Google Business Profile gets a post a week. Recent reviews are what get you picked before anyone calls.
- 02Site & local search — from $1,500A site built around how your customers choose: your services, your licence number where it belongs, and booking, quote and order forms wired into the same CRM as the phone. Then $149 a month to host, run and keep current.
The rest of it
How much are call minutes?
The $249 is the flat monthly fee and includes normal call volume for a small local business. Before you sign we tell you in writing what your fair-use number is for your call pattern, so there is no surprise line item.
What if the caller is furious or it is a legal matter?
It is trained to escalate, not to argue. Anything that reads as a complaint, a dispute or a legal threat is transferred to you immediately with the transcript attached.
Can it book into what I use now?
The common online calendars work. Most booking and field-service systems connect through an integration we build during setup. If yours cannot be reached, we will tell you on the first call rather than after you have paid.
Do recorded calls need a disclaimer?
Yes, and it is in the script. California is a two-party consent state, so the receptionist announces that the call is recorded before it asks anything.
Who owns the number?
You do. It is your number, your carrier and your account. If you ever leave, nothing has to be ported and nothing gets held hostage.
Hear it on your own number.
Fifteen minutes, no slides. Tell us what your business does and how your phone rings today, and we will tell you whether the $249 is worth it — including when the answer is no.
- Call or text(909) 293-8010
- Emailmelloomedia@gmail.com